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Fixed Ops General

Executive Interview With Larry Pavey, President, Federated Auto Parts Distributors »

Executive Interview With Larry Pavey, President, Federated Auto Parts Distributors

We hear a lot about the critical role of technology and data management at the program group and WD level today. Tell us about the Enhanced Supply Chain (ESC) data…

Initiators of auto repair question back away from compromise »

Initiators of auto repair question back away from compromise

The initiators of a Nov. 6 ballot question concerning access to auto repair information have now backed almost completely away from a deal they helped craft and press through the…



Need Diesel? Diesel Engines for Sale Now Shipped Free by UsedEngines.co »

Need Diesel?  Diesel Engines for Sale Now Shipped Free by UsedEngines.co

Diesel engines for sale are now shipped free of charge by UsedEngines.co. This effort is designed to provide quality used diesel engines for low prices and eliminate the cost of…

Pep Boys Obtains Term Loan »

Pep Boys Obtains Term Loan

Pep Boys - Manny, Moe & Jack (PBY), on October 12th, announced the completion of the amended and restated term loan facility worth $200 million at LIBOR (with a floor…

Asbury Automotive Group Appoints Michael S. Kearney Industry Veteran to Board of Directors »

Asbury Automotive Group Appoints Michael S. Kearney Industry Veteran to Board of Directors

DULUTH, Ga., Oct. 18, 2012 /PRNewswire/ -- Asbury Automotive Group (NYSE: ABG), one of the largest automotive retail and service companies in the U.S., today announced that Executive Vice President and…

AutoZone profit up 7%, same-store sales fall short »

AutoZone profit up 7%, same-store sales fall short

NEW YORK (MarketWatch) -- AutoZone Inc. said Wednesday its fourth-quarter profit increased by 7.4% to $323.7 million, or $8.46 a share, from $301.5 million, or $7.18 a share, in the…

Telematics Advances Backseat Driving: Toyota and DENSO develop device enabling real-time vehicle data collection and transmission »

Telematics Advances Backseat Driving: Toyota and DENSO develop device enabling real-time vehicle data collection and transmission

Toyota Motor Corporation (TMC) and DENSO Corporation (DENSO) jointly have developed an onboard communications network device, CAN-Gateway ECU (Controller Area Network-Gateway Electronic Control Unit), that can take data gathered while…

Toyota Breaks Ground on New Training Center in Aurora »

Toyota Breaks Ground on New Training Center in Aurora

AURORA, Ill., September 5, 2012 – This morning, executives and associates at the Chicago Regional Office of Toyota Motor Sales, U.S.A., Inc. broke ground on a new, $4.9 million training…

Valvoline Marketing NHRA Event with PEP BOYS »

Valvoline Marketing NHRA Event with PEP BOYS

The co-branded sweepstakes from Pep Boys and Valvoline is part of an ongoing relationship that makes use of Pep Boys name...…

Carlyle to buy DuPont’s DPC for $4.9bn »

Carlyle to buy DuPont’s DPC for $4.9bn

ABR Staff Writer Published 31 August 2012 DuPont has agreed to sell its car paint business DuPont Performance Coatings (DPC) to private equity firm Carlyle Group for $4.9bn. DPC manufactures and supplies…

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From the FOI Panel

OEM vs Aftermarket: The Choice is Simple …by Dave Piecuch »

Dave Piecuch
Dave Piecuch

Even though some manufacturers offer some "good, better, best" parts options, in some cases, a high quality aftermarket part can out perform the lesser of these manufacturer options. Even though many of us believe that price shouldn't be an issue, we still have to be competitive and be somewhere "in the ballpark".…

“Parts Inventory: Active, Idle or Obsolete?” …by Dave Piecuch »

Dave Piecuch
Dave Piecuch

This discretion allows them to determine what is actually "active" or "obsolete" based on manufacturers data, not the dealers. Many manufacturers offer "Stock Replenishment Programs" where they maintain control of what dealer parts managers have on their shelves, not regarding the individual dealers Dealer Management Systems, (DMS) stocking criteria.…

9 Things About Social Media You Learned From Your P.E. Teacher …by Kathi Kruse »

Kathi Kruse
Kathi Kruse

Teachers can affect our eternity. In fact, it’s hard to tell where the influence stops, even after all these years. Not every teacher has a profound affect, but most of us remember what it was like in P.E. My teacher was a short, spunky lady named Mrs. Bruno. I was a cheerleader in high school [...]…

Social Business: Change Only Happens When the Brave Take Action …by Kathi Kruse »

Kathi Kruse
Kathi Kruse

When the winds of change blow, some people build walls. Others build windmills.  ~Chinese Proverb Social Business is fast-becoming a core component of daily business operations. Adoption of Social Media marketing within auto retail has been slow and many see it as an afterthought. Viewing Social Media as an add-on marketing function is like saying [...]…

The Profit Centers of Service »

Michael Roppo
Michael Roppo

For many dealerships, the parts and service departments are still a greatly underutilized asset. The right combination of education, training and hiring the right employees can help change that immediately. The dealership service industry has undergone a tremendous rate of growth for serious minded dealer operators since 9/11. Successful dealerships know that they must find [...]…

Public Automotive Retailers

Sonic Automotive takes hit to income in 3Q »

Sonic Automotive takes hit to income in 3Q

Sonic is among the largest auto dealership groups in the nation, operating more than 100 dealerships in 15 states. The Fortune 500 company was founded by Bruton Smith, …

Asbury Automotive Group Q3 Profit Rises – Quick Facts »

Asbury Automotive Group Q3 Profit Rises – Quick Facts

Asbury Automotive Group Inc.'s (ABG) net income for the third quarter 2012 was $20.7 million, or $0.66 per share, compared to $12.3 million, or $0.38 per share in the...…

CarMax Announces $300 Mln Share Repurchase Program »

CarMax Announces $300 Mln Share Repurchase Program

CarMax, Inc. (KMX) said Thursday that its Board of Directors has approved a share repurchase program for up to $300 million of the company's outstanding common stock....…

Stock Market News
Telematics

BMW showcasing urban mobility connectivity applications at ITS World Congress »

The BMW Group is showcasing developments from BMW ConnectedDrive at the ITS World Congress this week in Vienna under the slogan “BMW Urban Mobility”. BMW »»»


OnStar to Offer Services in Mexico in 2013 »

Sophisticated technology with a human touch enters first Latin America market 2012-09-06 DETROIT – OnStar is expanding to offer its integrated safety, security and navigation services in »»»

New mobile phone app identifies driver phone use, enabling action to reduce distracted driving »

Illustration of the logical flow in the system. By measuring the amount of time that sound takes to travel from each speaker, the cell phone »»»

BMW Apps Adds Stitcher SmartRadio, But Only for iOS Users »

Features include the ability to remotely lock and unlock the doors, activate the horn and parking lights to help find a vehicle in a parking »»»

Chrysler Group Enlists Sprint for Strategic Wireless Partner Role Enabling Uconnect Access »

Chrysler Group LLC and Sprint (S), recognized innovation leaders in the automotive and wireless industries, have developed a new wireless in-vehicle connectivity experience for the »»»

Archives

Green Car

ABB launches 22 kW AC & DC fast charging station »

ABB launches 22 kW AC & DC fast charging station

ABB launched the Terra Smart Connect Duo, the first 22 kW AC & DC fast charging station tested and proven to successfully support the Daimler smart electric drive and Renault…

DENSO develops cold storage evaporator that limits the rise in cabin temperature during an idle stop »

DENSO develops cold storage evaporator that limits the rise in cabin temperature during an idle stop

Cross-section of the CS Evaporator. DENSO Corporation has developed a Cold Storage (CS) Evaporator, which limits the increase in vehicle cabin temperature during an idle stop when stop/start technology is…

PHEVs led August US sales of plug-in vehicles; Volt and Prius PHV dominate »

PHEVs led August US sales of plug-in vehicles; Volt and Prius PHV dominate

In August, the US sales of plug-in hybrid electric vehicles (PHEVs) from the major OEMs (Chevy Volt and Prius PHV) totalled 3,336 units, while battery-electric vehicles (Nissan LEAF, Honda Fit…

Honda previews 2014 Accord plug-in hybrid »

Honda previews 2014 Accord plug-in hybrid

2014 Accord plug-in hybrid. Set to go on sale in early 2013, Honda’s 2014 Accord Plug-in Hybrid (PHEV) Sedan (earlier post) will offer the ability to run in an all-electric…

BMW Group Announces Launch of ParkNow Mobile Parking Service and DetailsDriveNow »

BMW Group Announces Launch of ParkNow Mobile Parking Service and DetailsDriveNow

BMW Group Announces Launch of ParkNow Mobile Parking Service and DetailsDriveNow Car-Sharing Service, Featuring 70 All-Electric BMW ActiveE Vehicles, in San Francisco…

GM reporting Duramax Diesel powertrain issues caused by aftermarket software; non-GM software voids powertrain warranties »

GM reporting Duramax Diesel powertrain issues caused by aftermarket software; non-GM software voids powertrain warranties

General Motors has released Technical Service Bulletin (TSB) 08-06-04-006J, which provides updated information to dealership service departments on identifying non-GM engine control module (ECM) calibrations. The bulletin also extends the…

Fisker: Karma fire caused by fault in low-temperature cooling fan; initiates recall »

Fisker: Karma fire caused by fault in low-temperature cooling fan; initiates recall

The roadside fire involving a Fisker Karma sedan on August 10 in Woodside, CA was caused by an internal fault in the low-temperature cooling fan, according to a statement released…

Automaker Fisker recalls some 2,400 Karmas for cooling fan issue »

Automaker Fisker recalls some 2,400 Karmas for cooling fan issue

Fisker Automotive, a green car company that received funding from the U.S. government, is recalling about 2,400 Karma plug-in hybrids to repair a faulty cooling fan unit that was the…

Variable Ops

Facebook VP Of Global Marketing Solutions Carolyn Everson Discusses The … – AllFacebook »

Facebook VP Of Global Marketing Solutions Carolyn Everson Discusses The … – AllFacebook

I don’t think we had that with GM, and I think that’s really what caused the issue that happened right…

Reynolds Adds New Services to its Virtual Customer Care Center for Dealerships – The Herald | HeraldOnline.com »

Reynolds Adds New Services to its Virtual Customer Care Center for Dealerships – The Herald | HeraldOnline.com

New Follow-up Call Types Aim to Help Dealers Increase Lease Renewals and Retail Sales, Dealers Now Can Choose from an a…

Insurance Institute Tests are a Sobering Reminder of Automobile Dangers, Says … »

Insurance Institute Tests are a Sobering Reminder of Automobile Dangers, Says …

As reported by numerous outlets, crash tests conducted by the Insurance Institute for Highway Safety have shown that many expensive autos…

Nissan Hires Top Car Reviewer of Consumer Reports »

Nissan Hires Top Car Reviewer of Consumer Reports

Nissan Motor Co. (7201) said it’s hiring the senior auto reviewer for Consumer Reports magazine to be the carmaker’s new executive…

Public retailers explain F and I to Wall Street »

Public retailers explain F and I to Wall Street

Lithia sold 36 percent of its customers a "Lifetime Oil and Filter" policy through its F&I departments in the second quarter,…

Automotive Avenues Announces New Chief Operating Officer »

Automotive Avenues Announces New Chief Operating Officer

Automotive Avenues announces David Lindsey has joined the company as its Chief Operating Officer. Lindsey was most recently President of CRIF…




Service Process

The Profit Centers of Service »

The Profit Centers of Service

For many dealerships, the parts and service departments are still a greatly underutilized asset. The right combination of education, training and hiring the right employees can help…

THE WINNING COMBINATION – PEOPLE PROCESS AND TECHNOLOGY …by Dean Estep »

THE WINNING COMBINATION – PEOPLE PROCESS AND TECHNOLOGY  …by Dean Estep

The bridge between technology and the “world class” customer experience is in the testing of the applications in a real service environment and in training staff to…

Inventory Management

OEM vs Aftermarket: The Choice is Simple …by Dave Piecuch »

OEM vs Aftermarket: The Choice is Simple …by Dave Piecuch

Even though some manufacturers offer some "good, better, best" parts options, in some cases, a high quality aftermarket part can out perform the lesser of these manufacturer…

“Parts Inventory: Active, Idle or Obsolete?” …by Dave Piecuch »

“Parts Inventory: Active, Idle or Obsolete?”  …by Dave Piecuch

This discretion allows them to determine what is actually "active" or "obsolete" based on manufacturers data, not the dealers. Many manufacturers offer "Stock Replenishment Programs" where they…

Collision Process

Does Your Service Department Provide Excellent Levels of Customer Service? …by Michael Roppo »

Does Your Service Department Provide Excellent Levels of Customer Service?  …by Michael Roppo

If you truly want to have excellent customer service, all you have to do is ensure that your business consistently does the following things well:…

How to Intentionally use Training as a Business Development Strategy – Part 2: The Layers ….by Kurtis Smith »

How to Intentionally use Training as a Business Development Strategy – Part 2: The Layers  ….by Kurtis Smith

As I stated in Part I, most training initiatives are launched in response to some form of pain that the organization is experiencing and in the dealership…

CRM - Social Marketing

9 Things About Social Media You Learned From Your P.E. Teacher …by Kathi Kruse »

9 Things About Social Media You Learned From Your P.E. Teacher  …by Kathi Kruse

Teachers can affect our eternity. In fact, it’s hard to tell where the influence stops, even after all these years. Not every teacher has a profound affect,…

Social Business: Change Only Happens When the Brave Take Action …by Kathi Kruse »

Social Business: Change Only Happens When the Brave Take Action   …by Kathi Kruse

When the winds of change blow, some people build walls. Others build windmills.  ~Chinese Proverb Social Business is fast-becoming a core component of daily business operations. Adoption…

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