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Welcome to my BLOG! { DC‘s Service Lane Science }
Dave is a 23 year veteran of the car business. Graduating from Western Michigan’s Automotive Management Program with a Bachelor of Science Degree ...
David Chrabolowski • Director of Fixed Operations • Plaza Auto Group
Dave started in aftermarket retail, then worked for seven years for Chrysler in the capacity of District Manager assisting his dealers to the next level. He was lured back into retail to work for the largest Dodge Dealer in West Michigan and then moved to Colorado to work for the largest independent dealer in the State.
He is currently the Director of Fixed Operations for the Plaza Auto Group in Brooklyn, NY., happily overseeing the service & parts operations for all their dealerships which include Honda, Toyota, Hyundai & Acura franchises. Dave has always been excited about the ever changing evolution we call the car business. His observations are an accumulation of knowledge and his refreshing attitude of always remaining a “student of the business”.
Why wouldn’t you call them? …by Dave Chrabolowski
What they didn’t tell you is that the customer dropped off the vehicle at 7:30AM and it wasn’t until the customer called back at 4:00PM (asking for a status update) that any communication occurred at all with the customer.…
Process-Mapping …by Dave Chrabolowski
So why would a Manager want to take the time to break a process down to this level? In a business that offers so much variance in the daily operations, the more process’s that you can map and execute consistently reduces errors, increases efficiency, and is easier to manage.…
Active Delivery + …by David Chrabolowski
Now you can really go to work fixing what it takes to be a shop that retains its customers. Ultimately, isn’t that what it’s all about? You can stop chasing the CSI ghost and go after something tangible.…
Avoid the Up’s and Down’s with a BDC
We utilize a third party BDC and they make our appointments via Xtime and I have been very pleased with the results. One thing Xtime does better than other CRM or DMS systems is it takes into account your Advisors in the drive, not just your total capacity.…
Inspect what you Expect …by Dave Chrabolowski
In my last article I discussed process mapping. In this article I will delve into the execution of processes. A while back I heard this phrase concerning process execution, “process without execution is like a parachute that opens on the first bounce”. It is imperative to inspect what you expect. As a Manager, you need [...]…
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